Return Policy

We offer a 60-day free trial for eligible Hoygi products. Return requests must be initiated within 60 days of receiving your order. To initiate a return, please click here or reach out to our customer support team at support@hoygi.com. Returns must be shipped back and in transit to our warehouse within 15 calendar days from the time the return label is initiated in order to process a refund. 

For eligible returns, one pre-paid return shipping label will be provided per order for U.S. orders only, and for return shipping from a U.S. location only. If you have sent your return using a different carrier/different shipping label than the label provided, please provide the tracking information. Shipping costs associated with using a different carrier or a different return label are non-refundable. 

You will have up to 15 calendar days from the time your return label is created to ship the item(s) back to us. If your return is not in transit within that time frame, your return request will be closed and no longer eligible for a refund.

In order to receive a refund, returns must include the product, all original packaging, instructions, and accessories. All items must be returned and in good, working condition with normal wear and tear.

Returns will be fully inspected upon receipt to ensure good working condition of all components. If any of the components are missing, dirty or damaged, the cost of the affected component will be deducted from your refund.

Please allow up to 10 business days for processing after your return is received. We can only process returns for products sold on Hoygi.com. Refunds post to your original payment method and may take up to 7-10 business days to appear (depending on your financial institution). All shipping fees and order coverage fees are not refundable.